Hospitality Software, Guest Intelligence & POS That Keeps Working
Hospitality software for independent hotels, resorts, villas, restaurants, bars and beach clubs — bringing guest Wi-Fi, WhatsApp table reservations, guest CRM, point of sale and property management together.
First released in 2009, our cloud and hybrid systems keep your Front Desk reception and POS cashier terminals working when the internet goes down, with zero per-terminal fees.
How Our Guest Intelligence Products Work Together
In most properties, guest details sit in separate silos that never talk to each other. Resort Manager links your guest Wi-Fi, restaurant bookings, point of sale, front desk, and guest CRM around a single Golden Profile for every guest — so you can recognise regulars and turn one-time OTA guests into direct repeat bookings.
Capture
RM-WiFiStaying hotel guests sign in with just their room number and surname. Walk-in diners and day visitors sign in with their email or social login.
Seat
RM-TablesA 24/7 WhatsApp AI concierge books tables and daybeds in 20+ languages, and smart table allocation fills more seats without awkward empty gaps.
Spend
Flex POSFast touch ordering on unlimited bar tills, waiter tablets, and kitchen displays for a flat $79 per outlet, with direct room-charge posting.
Stay
Flex PMSComplete front desk, housekeeping, direct booking engine, channel manager, and full back-office accounting — in the cloud or on-premise.
Return
RM-CRMOne Golden Profile per guest drives automated WhatsApp pre-arrival messages, the 05:00 AM Daily Manager's Digest, and direct repeat bookings.
Core Products — Start With One or Run the Full Suite Together
Each product works on its own to solve an immediate problem, or connects with the others as one system (plus RM-Desk customer service desk, with 1 agent free forever).
RM-WiFi Guest Wi-Fi
Cloud guest Wi-Fi portal that works with your existing routers and access points.
- Staying hotel guests sign in with room number and surname (direct guests never asked for email; OTA guests unmasked)
- Walk-in restaurant, bar, and beach club guests sign in with email, Google, or Apple
- Works with MikroTik, Ubiquiti UniFi, and TP-Link Omada (or optional pre-configured router)
- Includes 1,000 marketing emails/month and RM-CRM Basic ($0) with every venue plan
RM-Tables AI Reservations
Cloud restaurant and daybed reservation system with a 24/7 WhatsApp AI concierge.
- 24/7 WhatsApp and web chat AI concierge takes bookings in 20+ languages with 1-click staff takeover
- Smart table allocation fits bookings together to eliminate awkward empty two-seat gaps
- Interactive venue maps let guests choose their exact table, poolside daybed, or VIP cabana
- Zero per-cover fees, live POS course tracking, and RM-CRM Basic ($0) included
RM-CRM Guest CRM
Hospitality CRM that turns room stays, restaurant bills, and Wi-Fi logins into repeat direct bookings.
- One Golden Profile per guest combining Wi-Fi sign-ins, table bookings, dining bills, and room stays
- Automatically separates local dining regulars from overseas holidaymakers and VIPs
- Automated WhatsApp and email messages for pre-arrival offers, directions, and thank-you notes
- 05:00 AM Daily Manager's Digest, Villa Owner Portal, and honest public review links with zero gating
Resort Manager Flex Cloud & Hybrid PMS & POS
Modern web-based PMS and POS that keeps your Front Desk and POS tills working when the internet drops.
- Small local sync computer keeps Front Desk check-in and POS cashier terminals working during internet outages
- Fully On-Premise server edition available for islands and areas with poor internet (99% offline operation)
- Flat $79/outlet POS with unlimited terminals, plus full hotel accounting and recipe stock control
- 0% commission booking engine, two-way OTA channel manager, and RM-CRM Basic ($0) included
Built for Every Type of Hospitality Venue
Choose the setup that fits how your venue or property runs.
Bars & Restaurants
Stop paying $50+ per month for every extra iPad. Run unlimited bar tills, waiter tablets, and kitchen screens for a flat $79/outlet/month — with offline resilience and RM-CRM Basic ($0) included.
Beach Clubs & Dayclubs
Let guests pick their exact daybed or cabana on an interactive map, book 24/7 via WhatsApp in their own language, and keep bar tills working when outdoor internet drops.
Villas & Boutiques
Take 0% commission direct bookings on your website, sync calendars with Airbnb and Booking.com, message guests from a shared WhatsApp inbox, and give villa owners live occupancy calendars with private guest details.
Hotels & Resorts
Run your front desk, housekeeping, bars, restaurants, guest Wi-Fi, and full back-office accounting in one system — with Hybrid or Fully On-Premise protection when the internet fails.
Why Internet Outages Never Stop Your Front Desk or Tills
Cloud access from anywhere when the internet is up — and local protection when the internet goes down.
What Happens to Pure-Cloud Systems When the Internet Drops
Pure-cloud systems need a working internet connection for every button press. When a storm, local line fault, or subsea cable break cuts your internet connection:
- Reception desks freeze and cannot check in arriving guests, check room availability, or issue room keys
- Bar and restaurant tills stop taking orders, cannot print kitchen tickets, and cannot close customer bills
- Staff are forced back onto paper chits and calculators, leading to lost orders and billing mistakes
How Resort Manager Flex Keeps Your Property Running
Resort Manager Flex gives you modern web access from any browser, backed by two practical options that keep your property running during internet outages:
- The Hybrid Model (POS Cashier & Front Desk Reception) — A small on-site computer keeps a local database in constant sync with the cloud. When the internet goes down, your POS Cashier terminals and key Front Desk Reception tasks keep working via the local computer. Other screens pause until the internet returns, when the local computer syncs all data back to the cloud automatically.
- The Fully On-Premise Edition (Flex Estate Pro, for Islands & Poor Connectivity) — For islands and remote areas, a dedicated server on-site runs the full software and database locally. 99% of the system keeps running during an outage (front desk, all POS tills, accounting, and stock control), while only the 1% that needs the outside internet (payment gateways and OTA booking transfers) waits until the line returns.
- Resort Manager Classic — Prefer a traditional one-off perpetual licence installed on your own Windows server? See Resort Manager Classic →
Testimonials
“We replaced our existing PMS, which was one of the big three systems, with Resort Manager because we were extremely disappointed with the backup support. What a breath of fresh air after all the problems we have had in the past three years! Resort Manager support is always just on the end of the phone to answer any questions from our staff.
Chris Willison, Hotel Director/Owner Code Hotel, Koh Samui
“We wanted an all-embracing hotel management system at an affordable price. Our previous system was very good, but in order to update it, a huge expenditure on both software and hardware was required. We chose Resort Manager because a respected business colleague had recommended it.
Bryan Massingham, Owner/General Manager, Maekok River Village, Thailand
Partners
Common questions
What is Resort Manager?
A hospitality software suite for hotels, resorts, villas, restaurants, bars and beach clubs. You can run our standalone cloud products — RM-WiFi (guest Wi-Fi portal), RM-Tables (WhatsApp AI reservations and table management), RM-CRM (guest profiles and marketing) and RM-Desk (customer service desk) — or run your entire property on Resort Manager Flex (cloud, hybrid and on-premise PMS and POS) or Resort Manager Classic (perpetual on-premise PMS).
How much does Resort Manager cost?
Our cloud and hybrid subscriptions have published monthly and annual rates on our Pricing page (with a 14-day free trial on self-serve plans): RM-WiFi starts at $30/venue/month ($50/month with Resort Manager, $75/month with any other PMS), RM-Tables is $49/venue/month for Basic (100 bookings/month included, +$2/booking overage) or $149/venue/month for Advanced (unlimited bookings and WhatsApp AI), RM-CRM is $0 bundled with every product or from $99/month for Advanced (with 5,000 to 25,000 emails/month included), RM-Desk is $0 forever for 1 agent ($19/month Pro, or $35/month Company for 2 agents + $8/extra agent with no seat cap), Standalone POS is a flat $79/outlet/month with unlimited terminals, and Resort Manager Flex PMS starts at $8/room/month ($80/month minimum; up to $21.60/room/month for Fully On-Premises Estate Pro), with optional add-on modules for payment gateways, dynamic rates and revenue intelligence. Resort Manager Classic does not have a single fixed price because it is built from user-selectable modules and hardware interfaces — request a personalised quotation and we will price the exact modules your property needs.
Who is Resort Manager for?
Independent hotels, resorts, villa operations, restaurants, bars and beach clubs, including properties with a mixed inventory of rooms, bungalows and villas. You can start with a single product such as guest Wi-Fi, table bookings or a $79 bar POS, or run the full property management and accounting system.
Which property management system is right for a small independent hotel or villa operation in Southeast Asia?
Look for three things: a system your team can learn in an afternoon, support in your own working hours, and protection when the internet drops. Resort Manager covers all three for properties from a villa or guesthouse to a full-service resort. It was first released in 2009, and the first hotels to install it are still using it.
How long have properties been using it?
Resort Manager was first released in 2009, and the first hotels to install it are still using it today. The business itself has traded since 2000.
Clear subscription plans, or a tailored quote for your property.
See our published monthly rates for RM-WiFi, RM-Tables, RM-CRM, RM-Desk and Resort Manager Flex on our Pricing page, or tell us how many rooms and outlets you run and which add-on modules you need for a tailored proposal.