After Sales Support
Resort Manager staff appreciate how important after-sales support and service is to our clients. It is business critical to have systems running at optimal efficiency at all times. Regardless of circumstances and unexpected events, our clients can be confident that support is at hand… it is our business to ensure that our clients’ systems are maintained to safeguard their business operations.
All Resort Manager products are delivered with a 12-month warranty, providing system users with support for any operating or software problems via a web-based Problem Reporting system or using our telephone, email and live chat support structures on an unlimited basis. In addition, the warranty includes repair/replacement of defective hardware.
Following the initial 12 months, all our customers are offered an optional Support Contract at a fixed price, guaranteeing users priority support on all systems. Support Contract holders are also eligible for free upgrades.
Installation and Training
Resort Manager provides installation and training services with all modular package purchases. Additional training and system review services are also available thereafter. This benefit is free to all medium to large installation packages, and for the cost of an airfare only for smaller systems.
Online Instruction Manuals
There are comprehensive instruction manuals for all the Resort Manager modules. The manuals are clearly presented with step-by-step instructions illustrated with full colour screen shots. Minimal computer skills are required to follow the manuals.