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Resort Manager Solutions

Integrated modular solutions to cover every aspect of the hospitality industry.

All our solutions are upgradeable and expandable, so you do not need a massive investment to get started. Start small, then grow the size of your system as your business grows and your needs develop.

           Point of Sales            Reporting
           Back Office            Finance
           Inventory Control            Front Desk
           Reservations            Room Status
           Guest Relations            Add-on Modules (optional)

Resort Manager also ensures all their clients receive the best in support and security to ensure the continued smooth running of business operations.

Multiple currencies... 

 

Multiple languages...

 

Multiple users...

 

throughout all Modules 

Resort Manager advantages

Value for money

Resort manager offers high-end software solutions at a reasonable cost. The margin for human error is reduced dramatically, saving time and money. Avoid data duplication. Improve the provision and tracking of goods and services. Increase customer satisfaction and build loyalty.

Simple to use

Intuitive graphic screens and easy-to-complete forms totally integrated into all interactive modules and RM Wizards eliminate the margins for error. Resort staff function more efficiently and are free to concentrate on providing care and services for their guests.

Scaleable

Resort Manager is built in modules and can be upgraded and extended to include further modules as your business grows. We understand that one size does not fit all and will partner up to ensure the best solutions for your business.

Service orientated

Training sessions introduce staff to the front end operations and back end client settings. Comprehensive manuals are included for ongoing reference. Technical support is considered an important feature of the Resort Manager service and prompt responses guaranteed.

Security

There are strong security protocols in place throughout all the RM modules. System input can be tracked by login. Each employee is allocated a security level for their department only. In some instances a further PIN is required to approve purchases etc. Customer credit card details are encrypted at source.

PoS

PoS

Service Outlets

• Product list maintenance

• PoS terminals

• Invoices, discounts and payments

• Outlets and tables

• Kitchen messages

• End of Day Wizard

• Mobile option (add-on feature)

Reporting

Reporting

Daily and Analytic

• 140+ standard reports

• Print and distribute

• Business source analysis

• Business forecasts

• Standard Crystal Report templates

• Custom report production

Back Office

Back Office

Set codes and reports

• Account code management

• Business source management

• Management reporting

• CSV export financial transactions

(Export to other financial packages available)

Finance

Finance

General Ledger

• Chart of Accounts

• Transaction Entry/Approval

• Multi-currency operation

• Tax Control

• Accounts Receivable and Payable

  » Invoice and payment

  » Credit note and aged analysis

  » Quotation (A/R)

• Standard financial reports

Inventory Control

Inventory Control

Stock management

• Stock cards

• Multiple warehouses

• Stock movement audit trails

• Recipes

• Purchase requests (internal)

• Purchase orders (external)

• Goods/services receiving

Front Desk

Front Desk

Daily resort business

• Room status/reservation view

• Check-in/out processing

• Posting charges template

• Multi-currency room charges and settlement

• Individual/Group/Desk folio management

• Guest bills:

  » Mini bar, laundry and spa

• Night Audit processing

Reservations

Reservations

Room bookings

• Single and group bookings

• Multi room bookings

• Room inventory

• Monthly occupancy summary

• Cancel and re-activate bookings

• Manage deposits

• Advance printing Check-in forms

• Letter templates

Room Status

Room Status

Housekeeping

• Update room status manually

(or via PBX add-on feature)

• Block rooms for maintenance

• Mark guest preferences

• Print out cleaning rosters

Guest Relations

Guest Relations

Service outlets

• 'One-off' and scheduled emailing

• Export guest contact details for Mail Blast programs

• Guest profiling

Add-on modules

Add-on modules

Additional options

PBX Interface

  » Room calls direct to folios » Room status update from room » Telephone open/close linked to occupancy » Alarm calls

Site Minder Channel Interface (two-way interface with Site Minder services)

  » Send rate information » Send availability updates » Send Stop-Sell instructions » Receive reservations

Lock Interface

  » Produce Electronic Keys direct from the PMS system

Internet Interface

  » Guest internet sign-in page » Access controlled by room number and guest name » Bandwidth control to optimise usage